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Erin Collins

Erin Collins

Erin began her ITSM journey 23 years ago in Norfolk, Virginia 23 with a large telecom followed then an even bigger bank. Now a Sr. Valiantys Consultant and the Global Head of our ITSM Practice based in London, UK, she is keenly aware of the pain of having - and not having - established ITSM processes and practices. She holds an ITIL v3 Expert certification from Axelos, is a Six Sigma Greenbelt, and a US patent has been filed for her system retirement algorithm.